We’re here to help. Here are our FAQ’S:
Our US Shipping Rates Are:
First-Class Shipping (3-5 Business Days) $5.99 for all orders
Express Shipping (1-2 Business Days) $15 for Orders Under $75
FREE EXPRESS SHIPPING FOR ORDERS OVER $75 WITH "FREESHIP"
Our International Shipping Rates Are:
$25 flat rate to any country out of the USA
What if I was sent the wrong item or something is missing from my order?
Please contact email@example.com with your order number and our customer service team will remedy this for you and make sure you receive the correct items.
What if an item arrived broken or damaged?
Please file a claim with USPS, UPS, etc. for the most efficient handling as they are the last to deliver our packages. Please email firstname.lastname@example.org and include a photo of the item and a description of the damage. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.
Can I cancel or change my order/shipping address?
An order cannot be cancelled after it has been placed and you have confirmation. We are not able to make any exceptions.
Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address. If you made a mistake in your order, please email email@example.com when you receive it and we will work out a return or other solution.